Problems In Receiving Emails On Outlook – Some Common Questions

MS outlook is one of the most popular email clients in the world. It is widely used to keep all emails under control, especially from those who prefer to access them without using the webmail service provided by their hosting provider. Many other email clients provide excellent services in this regard, but more and more users who for work or security reasons prefer to keep all their email on their computers or on private servers. Systems like outlook are really very powerful and useful for the functions they offer, but often they work badly due to configuration or other problems. In this blog, we have collected some frequent questions about problems related to the use of these platforms.

Problems With Receiving Emails With Outlook: Outlook Does Not Work

Question: Only some emails regularly received by the server (which are present in the webmail connected to my domain) do not reach my email address@ hotmail.com on outlook.com. We are not talking about blocked addresses in reception and there are no filters or restrictions whatsoever, except the standard settings that I have never modified.

Answer: It is an alias

Problem: A similar problem in receiving messages can be caused by an error in renaming your account. The suggestion is to remove the alias and rename the account by entering the old address, to start receiving messages without problems.

To remove the alias, go to the account.live.com page and select the account Alias ​​entry. This way you can remove the alias and rename the account with the original name.

Answer: Set the reliable senders

You can try to insert these contacts in the list of trusted ones, those from which you have received previous messages.

Here are the steps to add senders to the trusted list:

• Go to your inbox.
• Click on the wheel next to your name and select ‘Other mail options’.
• Select safe and blocked senders.
• Click on Trusted senders, add contacts and save.

Problem with corporate mail related to a domain

Mail is downloaded to your smartphone and you can view it on the corporate webmail but suddenly outlook 2013 no longer receives mail. This happened after the installation of the last office 2013 update.

While trying to uninstall MS office, the situation does not change. Even by removing all office accounts and folders in AppData, the problem with Outlook is not solved. As a result, some .ost files are missing and Outlook no longer opens.

Answer: Some IMAP-type e-mail profiles must configure an additional option within the settings of the e-mail account following a security update that has affected the products of the Microsoft Office 2013 package.

Here are all the steps:

1. Open Microsoft Office Outlook 2013.
2. In the ‘File’ menu, select ‘Information’ and then ‘Account Settings’.
3. Choose from the available items ‘Account Settings’ to view the profiles created.
4. Double click on the IMAP profile concerned to open the configuration panel.
5. Choose ‘Other Settings’.
6. Locate and go to the ‘Advanced tab’.
7. Enter the setting for the root folder path in the appropriate space.
8. Complete the configuration by clicking OK.
9. To know the entry to insert in the field, it may be appropriate to contact the chosen service provider, the standard for many operators is Inbox.

For some mail accounts, however, the configuration is not necessary because the provider has updated protocols and automatically provides all the necessary data during configuration.

If you have Bellsouth email configured with your Outlook email, then you won’t be able to receive email until you follow the above-mentioned procedures. In case, your problem is different from the ones mentioned in the above section, then you can take the help of Bellsouth email support providers.